Complaints

What to do if you have a complaint

We are committed to going the extra mile. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.

Complaints process

If you are unhappy please contact us in the first instance:

We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.

For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.

WE ARE HIRING

MPS Foundation Board Members

We have exciting opportunities to join The MPS Foundation Board and The MPS Foundation Team. We are seeking 4 additional Board Members to join the Board from across The MPS Foundation's jurisdictions.

Research Manager

We are excited to be on the search for a self-motivated and member focused Research Manager, to join The MPS Foundation’s new and growing team.